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How do i order? What is the process?1.) To order, kindly fill out the order form 2.) Once done, an invoice will be sent to your email within 24-72 hours. 3.) Pay before the due date and submit the proof in the link provided in the invoice. 4.) a. For onhand orders, you may checkout or choose your courier here. b. For pre-order/in transit orders, we will send an email once your item arrived in PH.
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Why is the ETA of my order too long?Below is the process on how we compute the ETA of your order/s.
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What are your mode of payments (MOP)?
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How long can i pay for my order (DOP)?- For pre-orders, our standard DOP is 15 days after you have received the invoice - For onhand orders, we only allow 5 days after we sent the invoice.
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Do you accept COD?Yes but only via lalamove or shopee. Check us out at shopee.ph/fancybycp
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How will i know the status of my order?Track your order using your surname or invoice number (without the "000" Ex. Invoice "0000451" just type "451") in our home page. If the status of your order is "ready to ship", click the link and fill out the LSF form.
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Can i do installment payment for my order?Yes, as long as you complete full payment on or before your due date. Ex. Treasure Album - P800 with Dec 20 DOP Payment 1: P200 (Dec 1) Payment 2: P100 (Dec 10) Payment3: P500 (Dec 20)
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Do you do video call or fansign event assistance?Yes, we can purchase using your account for you to be entitled for an entry to a fansign event and we can ship the albums to our korean address.
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How will i know if my order is ready to ship?Once your order is already onhand, you will receive an email from us (casingpavements@gmail.com) or You may also track it in our home page. If the status of your order is "ready to ship", click the link and fill out the LSF form.
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Why is the item more expensive in shopee?We are sorry but we also need to comply with shopee rules and pay 10-15% fee of the total amount of our item for using the platform and having a free shipping incentives.
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How much is box sharing?P125 per KG P50 per envelope / postcard / small items (depending on size and weight) . P125 per lightsticks/small pillows/apparel (depending on size) *If item does not exceed 1kg, we will charge fixed rate of P125. Drop off: Imus, Cavite or Ermita, Manila (for light items only) Includes: Korean address rental Unlimited parcels Photo of arrival Up to 20 days time frame only
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Can you purchase from any korean site? How much is your conversion rate?Yes, we can purchase from any korean site. Daily rate: 0.045 Service fee per checkout: P45
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How do i avail of your box sharing services?Kindly message us on any of our social media platform and we will send you the terms & condition.
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Where do i see updates regarding my box sharing items?We will send you a link for our telegram group where we update photos of items arrived in our korean address.
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When is the shipping of my order?We have a cut-off every Wednesday for your orders to be included in our ship out or rider pick up every Saturday.
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What are your modes of delivery (MOD)?
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How much is the shipping fee via courier?Below are the rates but it will depend on how big the item is. (*Inclusive of packing fees)
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Can i request for same day delivery (SDD)?Yes, you may check in your preferred sdd courier the amount using the pick up point below. But please let us know at least a day in advance so we can prepare for your order :) Origin pin: Fancybycp or Camella Pristina Buhay na Tubig
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How will i know if my order is ready to ship?Once your order is already onhand, you will receive an email from us (casingpavements@gmail.com) or You may also track it in our home page. If the status of your order is "ready to ship", click the link and fill out the LSF form.
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Do you still accept resellers?Yes Please submit an application here.
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What are the advantages of being your reseller?1.) If you are still starting and do not have enough money for capital, you do not need to pay asap or PAYO. We offer long DOP to all items (15 days max) 2.) We do not have a MOQ (minimum order quantity) as long as you order from us every month. 3.) We can do dropship arrangements (we will ship items direct to your buyers) But please take note: - If you are cancelling the order, you are willing to pay 50% of the amount of your total order. - If you paid late, you are willing to pay P25/day per item/order
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